Shipping Policy

Last updated: 21/01/2026

This Shipping Policy explains how Prestige Powersports processes and delivers orders placed on www.prestigepower.com.au

Where We Ship

We currently ship to:

• Australia-wide (metro and regional areas)

International shipping (if offered) will be shown at checkout. Any duties/taxes (if applicable) are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, item size/weight, and chosen shipping method.

If any special freight quote is required (e.g., oversized/bulky items), we’ll contact you before dispatch.

Order Processing Times

• Orders are typically packed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).

• Orders placed on weekends or public holidays are processed the next business day.

During peak periods, processing times may be slightly longer. If there’s a significant delay, we’ll contact you.

Delivery Time Estimates

Delivery times begin once your order has been dispatched. Estimates below are typical only:

Standard Shipping

• Metro areas: 2–7 business days

• Regional/remote areas: 5–10 business days

Express Shipping (if available at checkout)

• Metro areas: 1–3 business days

• Regional/remote areas: 2–5 business days

Note: Delivery times can vary due to carrier delays, weather events, remote locations, or peak seasons.

Carriers & Tracking

We use reputable carriers and freight partners depending on parcel size and destination.

• Tracking is provided where available.

• You’ll receive a dispatch confirmation with tracking details once your order ships.

Delivery Address Accuracy

Please double-check your delivery address at checkout. If an address is incorrect or incomplete and the parcel is returned to us or requires redelivery, you may be responsible for additional shipping charges.

Authority to Leave / Safe Drop

If you choose “Authority to Leave” (or a carrier safe drop option), delivery is completed when the carrier marks the parcel as delivered. Prestige Powersports is not responsible for theft or loss after delivery in these cases.

PO Boxes & Parcel Lockers

Small items may be eligible for PO Boxes/Parcel Lockers depending on carrier restrictions. Bulky or freight items may require a street address.

Bulky / Oversized / Dangerous Goods

Some marine products may be heavy, oversized, or subject to shipping restrictions. If additional freight charges or special handling is required, we will contact you before dispatch.

Damaged Parcels in Transit

If your order arrives damaged:

• Contact us within 7 days of delivery

• Provide your order number and clear photos of:

  • The outer packaging

  • The shipping label

  • The damaged item(s)

We’ll assess and organise the appropriate resolution (replacement, repair, or refund) in line with Australian Consumer Law.

Lost or Delayed Parcels

If your tracking hasn’t updated for an unusual period or your parcel appears lost:

• Contact us and we’ll lodge an enquiry with the carrier.

• If a parcel is confirmed lost, we’ll arrange a replacement or refund depending on stock availability and circumstances.

Contact

Prestige Powersports
Website: www.prestigepowersports.com
Contact: https://www.prestigepowersports.com/pages/contact
Email: Info@prestigepowersports.com
Phone: 0405 871 021
Address: Shop 21 10-12 Cerium Street Narangba, Queensland, Australia 4504
ABN: 50 793 624 976

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@prestigepowersports.com. Please note that returns will need to be sent to the following address: Shop 21 10-12 Cerium Street Narangba, Queensland, Australia 4504 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@prestigepowersports.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@prestigepowersports.com.