Shipping policy

Shipping Policy

Last updated: 21/01/2026

This Shipping Policy explains how Prestige Powersports processes and delivers orders placed on www.prestigepower.com.au

Where We Ship

We currently ship to:

  • Australia-wide (metro and regional areas)

International shipping (if offered) will be shown at checkout. Any duties/taxes (if applicable) are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, item size/weight, and chosen shipping method.

If any special freight quote is required (e.g., oversized/bulky items), we’ll contact you before dispatch.

Order Processing Times

  • Orders are typically packed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed on weekends or public holidays are processed the next business day.

During peak periods, processing times may be slightly longer. If there’s a significant delay, we’ll contact you.

Delivery Time Estimates

Delivery times begin once your order has been dispatched. Estimates below are typical only:

Standard Shipping

  • Metro areas: 2–7 business days

  • Regional/remote areas: 5–10 business days

Express Shipping (if available at checkout)

  • Metro areas: 1–3 business days

  • Regional/remote areas: 2–5 business days

Note: Delivery times can vary due to carrier delays, weather events, remote locations, or peak seasons.

Carriers & Tracking

We use reputable carriers and freight partners depending on parcel size and destination.

  • Tracking is provided where available.

  • You’ll receive a dispatch confirmation with tracking details once your order ships.

Delivery Address Accuracy

Please double-check your delivery address at checkout. If an address is incorrect or incomplete and the parcel is returned to us or requires redelivery, you may be responsible for additional shipping charges.

Authority to Leave / Safe Drop

If you choose “Authority to Leave” (or a carrier safe drop option), delivery is completed when the carrier marks the parcel as delivered. Prestige Powersports is not responsible for theft or loss after delivery in these cases.

PO Boxes & Parcel Lockers

Small items may be eligible for PO Boxes/Parcel Lockers depending on carrier restrictions. Bulky or freight items may require a street address.

Bulky / Oversized / Dangerous Goods

Some marine products may be heavy, oversized, or subject to shipping restrictions. If additional freight charges or special handling is required, we will contact you before dispatch.

Damaged Parcels in Transit

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of:

    • The outer packaging

    • The shipping label

    • The damaged item(s)

We’ll assess and organise the appropriate resolution (replacement, repair, or refund) in line with Australian Consumer Law.

Lost or Delayed Parcels

If your tracking hasn’t updated for an unusual period or your parcel appears lost:

  • Contact us and we’ll lodge an enquiry with the carrier.

  • If a parcel is confirmed lost, we’ll arrange a replacement or refund depending on stock availability and circumstances.

Contact

Prestige Powersports
Website: www.prestigepowersports.com
Contact: https://www.prestigepowersports.com/pages/contact
Email: Info@prestigepowersports.com
Phone: 0405 871 021
Address: Shop 21 10-12 Cerium Street Narangba, Queensland, Australia 4504
ABN: 50 793 624 976